Refund policy
At Beat Supply, customer satisfaction is our priority. Please read our return and refund policy carefully before placing an order.
🔄 Returns
We accept returns only in case of damaged, defective, or wrong products received.
To be eligible for a return, you must contact us within 48 hours of delivery.
The product must be unused, in original condition, and with all original packaging.
📸 Proof Required
Customers must share clear images or videos of the damaged or defective product when requesting a return.
Requests without proper proof may not be accepted.
❌ Non-Returnable Items
Returns will not be accepted for the following reasons:
- Change of mind or personal preference
- Incorrect address or failed delivery due to customer error
- Used, washed, or damaged products (not caused during transit)
💸 Refunds
Once your return request is approved and the product is received and inspected, your refund will be processed.
- Refunds will be credited to the original payment method within 5–7 business days.
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after customer confirmation.
🔁 Replacement
In case of damaged or defective products, we may offer a replacement instead of a refund, depending on product availability.
🚫 Order Cancellation
Orders can be cancelled only before shipment.
Once the order has been shipped, cancellation requests will not be accepted.
📞 Contact Us
For any return or refund-related queries, please contact us:
📧 Email: beatsupply01@gmail.com
📞 Phone: +91 62392 09016
🕒 Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM